Delivery & Payments

DELIVERY OF GOODS

 

smartandplay.com makes your shopping as easy and convenient as possible – place your order on-line and the goods you have ordered are already on their way. We will make sure they are picked up by courier mail within 1-4 business days, provided the goods you have selected are available in our warehouse.

smartandplay.com offers you 3 different options for receiving goods (all prices in EUR with VAT):

1.   Delivery of goods to over 250 DPD Pickup collection points and over 200 Omniva parcel machines all across Latvia.

 
 
The delivery price per one parcel is EUR 2.99
Or delivery of one parcel in Latvia FREE OF CHARGE if the order amount exceeds EUR 100

The delivery price per one parcel to Omniva parcel machines in ESTONIA or LITHUANIA is EUR 4.99 

Terms of delivery:

  • Place your order and select mode of delivery "DPD Pickup"and the preferred collection point or Omniva parcel machine (Please choose HERE and write in comments parcel machine name and address);
  • Method of payment for the goods – advance payment;
  • Maximum dimensions of the parcel to DPD Pickup collection points: weight 30 kg, aggregate length (1 length + 2 widths + 2 heights) is 2 m, where the longest of the measurements does not exceed 1 m;
  • Shipment size and weight restrictions for DPD Pickup parcel machine parcels: maximal weight of parcel - 30 kg; maximal parcel size 61 x 43 x 36;
  • Shipment size and weight restrictions for Omniva parcel machine parcels: maximal weight of parcel - 30 kg; maximal parcel size 64 x 38 x 39 cm.
  • When the goods you have ordered are delivered to the collection point you have indicated, you will receive an SMS message with PIN code, and you are expected to collect the goods within 7 working days thereafter (or else the package will be sent back to smartandplay.com);
  • The resend of a returned parcel costs 4.99 EUR all across Latvia or 7.99 EUR to Estonia or Lithuania. Please to be responsible for your shipment collection in term!

 2.   Delivery of goods by courier mail.

Weight of the goods

Riga*

Latvia

Lithuania

Estonia

Up to 5 kg

4,99

5,49

6,49

7,49

5.01 - 10 kg

5,49

5,99

7,49

8,49

10.01 - 15 kg

5,99

6,99

8,49

9,49

15.01 – 20 kg

6,49

7,49

8,99

9,99

20.01 – 25 kg

6,99

7,99

9,99

10,99

25.01 – 30 kg

7,49

8,49

10,49

11,99

30.01 – 50 kg

8,99

9,99

12,99

13,99

50.01 - 100 kg

13,49

16,49

18,49

19,99

Riga, Marupe municipality, Olaine municipality, Ozolnieki municipality

DELIVERY FREE OF CHARGE by courier mail in Riga, Marupes, Olaines and Ozolnieki municipalities if the order amount exceeds EUR 200.00, and anywhere in Latvia  if the order amount exceeds EUR 250.00!

Terms of delivery:

  • You will receive an SMS message from the courier mail company about the delivery date.
  • Goods heavier than 31.5 kg are delivered only to the house door or apartment building door. No loader/lifter service available. 

3. Customised deliveries of large or non-standard orders, delivery outside the Baltic countries.
Please contact us to find and agree on the best manner and terms for your delivery.

 

PAYMENT FOR THE GOODS

 

smartandplay.com offers 2 different payment methods:

  1. Bank transfer. 
    After you have placed the order, we shall send you a confirmation letter with our banking details and the order number. Please indicate the order number when settling the payment and make your payment within 5 working days, otherwise your order will be canceled! The order will be consolidated and dispatched only after the payment has reached our bank account.
  2. Payment with a bank card (Visa, Mastercard).
    When placing the order, under method of payment you have to select "Paysera". You will be automatically directed to our partner's link, where you have to enter the necessary details for executing the payment. Paysera is the largest electronic money institution in Lithuania, licensed by the Bank of Lithuania for operations with electronic money. The license is for issuing e-money and providing payment services in all European Union member states.

Should you need any assistance concerning the terms of delivery or payment, please contact us. We'll be glad to help you! 


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